[PRE-ORDER] BTS Run BTS Poly Highlight Package

BTS Run BTS Poly Highlight Package

Release Date: expected delivery date is April 24th in Korea.We will begin the shipping process once we receive the pre-order items as long as there are no delays.

IMPORTANT NOTE:Orders containing pre-order items will be held until all items are released and available to ship together. It is guarantee that you are getting it whenever we receive it from South Korea! We usually ship out pre-order items in 1-2 business days from the day we receive it.

CONTENTS

PACKAGE INFORMATION

1. PHOTOBOOKSize : 200 x 200 mm｜96p2. GAME BOARDSize : 400 x 400 mm3. ARMY TOKENSSize : 200 x 200 mm｜4ea 1set4. DICE AND PLAYER MARKERSPLAYER MARKER Size : 35 x 35 x 3 mm｜7ea 1setDICE Size : 20 x 20 x 20 mm｜2ea 1setBOX Size : 120 x 110 x 20 mm5. EPISODE CARDS PACKCARD Size : 55 x 85 mm｜45ea 1setBOX Size : 90 x 66.5 x 15 mm6. BTS CARDS PACKCARD Size : 55 x 85 mm｜49ea 1setBOX Size : 90 x 66.5 x 15 mm7. ARMY CARDS PACKCARD Size : 55 x 85 mm｜34ea 1setBOX Size : 90 x 66.5 x 15 mm8. GAME MANUALSize : 400 x 200 mm｜2ea 1set9. SCORE SHEETSSize : 110 x 80 x 17.5 mm｜90p10. STICKER PACKSTICKER Size : 85 x 195 mm｜3ea 1setSLEEVE Size : 200 x 90 x 8 mm

※ This product is made of paper certified by Forest Stewardship Council and printed with biodegradable soy ink.※ Please bear in mind that sizes and content are subject to change depending on production company circumstances.※ There may be cracks, discoloration or color bleeds of the product due to the nature of the materials.ⓟ&ⓒ 2025 BIGHIT MUSIC & HYBE. All Rights Reserved. Made In Korea.

The outer case/box is simply for protecting goods. (Damages such as scratches or discoloration on the case/box cannot be compensated.)The sales volume of applied 100% in the charts on Apple, HANTEO, GAON, and Music Bank K.

**All items will be shipped out within 5~10 business days once the order has been processed.

Please check carefully before placing your order. Albums cannot be cancellednor refunded once they are processed.

Shipped from South Korea.

Updated February 25, 2025

At Kpop Exchange, we aim to provide a smooth and transparent shopping experience. Please read our Shipping & Returns Policy before making a purchase.

📌 Order Confirmation

✔ Once you place an order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment.✔ We will then confirm with our suppliers that the item is in stock and ready for shipment.✔ If any item is out of stock, we will void the charge and notify you via email.

📦 Order Shipment

✔ Once your order is processed, it will ship within 4 to 7 business days.✔ Some orders may take up to 10 business days depending on stock availability.✔ You will receive a tracking email once your order ships.

📌 If you cannot find your tracking number, please email us at support@kpop.exchange with your order number for assistance.

🚚 Shipping Time

Shipping times vary based on your location and shipping method:

✔ USA (USPS/UPS): 3 to 10 business days✔ International (DHL/UPS): 4 to 12 business days✔ Standard Registered Mail: 3 to 6 weeks

📌 Please note:✔ Shipping times are estimates and depend on factors like customs clearance, local courier delays, and peak seasons.✔ If it has been over 6 weeks, and your order is still in transit, please email support@kpop.exchange for assistance.

📦 Multiple Shipments

✔ Some items ship from different fulfillment centers, so you may receive multiple packages.✔ No extra shipping fee will be charged for split shipments.

📌 Returns & Refunds

🔄 Refund Method – Store Credit (Gift Cards) as Default Option

✔ Refunds are issued as store credit (Gift Cards) by default.✔ If you prefer a refund to your original payment method, you must request it before the store credit is issued.

📌 Refunds to the original payment method will be reviewed on a case-by-case basis and may take 5-10 business days to process.

📍 Return Eligibility

✔ You may return an unopened and unused item within 14 days of purchase for a refund in store credit.✔ The item must be in its original packaging (plastic shrink wrap/seal must be intact).

❌ The following items cannot be returned or refunded:🚫 Clothing, footwear, jewelry, plush figures, hair accessories, cosmetics, and beauty products.🚫 Opened albums, DVDs, light sticks, and electronics.

📌 Shipping & handling fees are non-refundable.

🔹 How to Request a Return

To request a return, email support@kpop.exchange with:✔ Your order number✔ The item(s) you wish to return✔ A photo of the unopened/sealed merchandise✔ The reason for return

📌 Once approved, your refund will be issued as a Kpop Exchange Gift Card unless you request a refund to your original payment method before processing.

📦 Return Shipping

✔ Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.✔ If the return is due to a Kpop Exchange error, we will provide a prepaid return shipping label.✔ Please use a trackable shipping service to ensure your return reaches us.

📌 Refunds for Incorrect Shipping Address & Unclaimed Packages

✔ If an order is returned due to an incorrect address or unclaimed package, we will refund the item’s price in store credit (Gift Card) only (shipping fees are non-refundable).✔ If you want the item reshipped, you will need to cover the shipping cost again.✔ If the package is lost due to an incorrect address, a refund will not be issued.

⚠️ Chargeback & Dispute Policy

✔ Filing a chargeback after receiving store credit is considered fraudulent activity and may be disputed.✔ Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit.

📌 If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including:✔ A copy of the Refund Policy the customer agreed to at checkout.✔ Proof that the customer confirmed acceptance of store credit.✔ A record of the issued store gift card and transaction details.

⏳ Refund Processing Time

✔ Store credit refunds (Gift Cards) will be issued within 2-5 business days after return approval.✔ Refunds to the original payment method (if approved) may take 5-10 business days, depending on your financial institution.

📢 Important Notes for International Orders

✔ International shipping may incur customs fees, which are the responsibility of the buyer.✔ Double-check your cart and shipping information before placing your order to avoid cancellations or returns.✔ If you request a return, you will be responsible for:

• Round-trip shipping fees
• Possible customs fees

💬 Questions? Contact Us!

Your satisfaction is our top priority! If you have any questions, feel free to contact us at:📧 support@kpop.exchange

Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided