Dreamcatcher Official Light Stick Ver. 1

Dreamcatcher Official Lightstick Ver. 1

Looking for an officialDreamcatcherLightstick Ver. 1?

The Dreamcatcher Lightstick is the biggest of all the Kpop Lighsticks. It comes in a beautiful box.TheDreamcatcher lightstick has a transparent sphere with beautiful red accents at the top, and a handlemade of three elements - the main part of the handle, on which you willsee the name of the group written in gold along with a turn on button, and two extensions. A text is wrapped around all handle parts of the Dreamcatcher lightstick.

KPOP TIP: Please note, for Dreamcatcher concerts, the venue may not let you bring the extensions inside and it's recommended to leave them at home to avoid having to check them.

The version 1 of the Dreamcatcher lightstick can produce light in four colors including white, blue, red and yellow. It can work in two different modes - light upand flash, although the flash modeis available only when using white light.

DREAMCATCHER LIGHTSTICK PRODUCT DETAILS:

• Light Stick
• Extension Stick

DREAMCATCHER LIGHTSTICK PRODUCT INFO:

• BATTERY IS BUILT IN
• PLEASE TAKE THE BATTERIES OUT WHEN NOT IN USE!
• ALL SALES ARE FINAL, NO RETURN & NO EXCHANGE!

** The outer box/case/cover is made for protecting the product. Small scratches, flaws, discoloration, cutout etc. on the outer box/case/cover may occur during packaging/delivery and cannot be the reason for return or exchange.

Worried about the authenticity?

We guaranteethis is100% official merchandiseand counts towards theApple, HANTEO, GAON, Music Bank K, Billboard and more.

Shipping:

*Order preparing and processing takes 4-7 business days. *Every order comes with a tracking number* Shipped from Denver,Colorado, USA

Updated February 25, 2025

At Kpop Exchange, we aim to provide a smooth and transparent shopping experience. Please read our Shipping & Returns Policy before making a purchase.

📌 Order Confirmation

✔ Once you place an order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment.✔ We will then confirm with our suppliers that the item is in stock and ready for shipment.✔ If any item is out of stock, we will void the charge and notify you via email.

📦 Order Shipment

✔ Once your order is processed, it will ship within 4 to 7 business days.✔ Some orders may take up to 10 business days depending on stock availability.✔ You will receive a tracking email once your order ships.

📌 If you cannot find your tracking number, please email us at support@kpop.exchange with your order number for assistance.

🚚 Shipping Time

Shipping times vary based on your location and shipping method:

✔ USA (USPS/UPS): 3 to 10 business days✔ International (DHL/UPS): 4 to 12 business days✔ Standard Registered Mail: 3 to 6 weeks

📌 Please note:✔ Shipping times are estimates and depend on factors like customs clearance, local courier delays, and peak seasons.✔ If it has been over 6 weeks, and your order is still in transit, please email support@kpop.exchange for assistance.

📦 Multiple Shipments

✔ Some items ship from different fulfillment centers, so you may receive multiple packages.✔ No extra shipping fee will be charged for split shipments.

📌 Returns & Refunds

🔄 Refund Method – Store Credit (Gift Cards) as Default Option

✔ Refunds are issued as store credit (Gift Cards) by default.✔ If you prefer a refund to your original payment method, you must request it before the store credit is issued.

📌 Refunds to the original payment method will be reviewed on a case-by-case basis and may take 5-10 business days to process.

📍 Return Eligibility

✔ You may return an unopened and unused item within 14 days of purchase for a refund in store credit.✔ The item must be in its original packaging (plastic shrink wrap/seal must be intact).

❌ The following items cannot be returned or refunded:🚫 Clothing, footwear, jewelry, plush figures, hair accessories, cosmetics, and beauty products.🚫 Opened albums, DVDs, light sticks, and electronics.

📌 Shipping & handling fees are non-refundable.

🔹 How to Request a Return

To request a return, email support@kpop.exchange with:✔ Your order number✔ The item(s) you wish to return✔ A photo of the unopened/sealed merchandise✔ The reason for return

📌 Once approved, your refund will be issued as a Kpop Exchange Gift Card unless you request a refund to your original payment method before processing.

📦 Return Shipping

✔ Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.✔ If the return is due to a Kpop Exchange error, we will provide a prepaid return shipping label.✔ Please use a trackable shipping service to ensure your return reaches us.

📌 Refunds for Incorrect Shipping Address & Unclaimed Packages

✔ If an order is returned due to an incorrect address or unclaimed package, we will refund the item’s price in store credit (Gift Card) only (shipping fees are non-refundable).✔ If you want the item reshipped, you will need to cover the shipping cost again.✔ If the package is lost due to an incorrect address, a refund will not be issued.

⚠️ Chargeback & Dispute Policy

✔ Filing a chargeback after receiving store credit is considered fraudulent activity and may be disputed.✔ Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit.

📌 If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including:✔ A copy of the Refund Policy the customer agreed to at checkout.✔ Proof that the customer confirmed acceptance of store credit.✔ A record of the issued store gift card and transaction details.

⏳ Refund Processing Time

✔ Store credit refunds (Gift Cards) will be issued within 2-5 business days after return approval.✔ Refunds to the original payment method (if approved) may take 5-10 business days, depending on your financial institution.

📢 Important Notes for International Orders

✔ International shipping may incur customs fees, which are the responsibility of the buyer.✔ Double-check your cart and shipping information before placing your order to avoid cancellations or returns.✔ If you request a return, you will be responsible for:

• Round-trip shipping fees
• Possible customs fees

💬 Questions? Contact Us!

Your satisfaction is our top priority! If you have any questions, feel free to contact us at:📧 support@kpop.exchange

Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided